Walk-In Service

Bring your phone to a Service & Repair Center, and get it back repaired or replaced while you wait.

What It Covers & Cost

Walk-in Service coverage is available in three levels:

Level	What's Covered	Cost	Turnaround Time

Level 1	Software customized Device unlock/reset Antenna replacement Cleaning	$15 / phone / incident, or included with Equipment Service & Repair Program¹	While you wait

Level 2	SIM replacement Button/keypad replacement Speaker replacement Vibe motor replacement Microphone replacement	$35 / phone / incident, or included with Equipment Service & Repair Program¹	While you wait

Level 3	Hinge replacement Flip/housing replacement LCD/touch screen replacement Camera replacement Wireless data card replacement	$55 / phone / incident, or included with Equipment Service & Repair Program¹	While you wait

How to Get It

Call Customer Care at 800-639-6111 or contact a Service & Repair Center.

30-Day Service Guarantee

If your phone exhibits software or hardware defects within 30 days from the time of the original repair, take it back to the Service & Repair Center or Retail Store that performed the original repair. The center will either repair your phone or replace it at no charge. Whether to repair or replace the phone is at the center's discretion.

¹ The Sprint Equipment Service & Repair Program does not cover damage beyond repair, liquid damage, cosmetic damage, or damage resulting from customer misuse or abuse.

Not all units are eligible for the Sprint Equipment Service & Repair Program.

Cancellation of the Sprint Equipment Service & Repair Program will take effect at bill date following notice of cancellation.

Not all phone models are eligible for Level 2 button replacement and may fall under a Level 3 repair; consult your repair technician.