Door-to-Door Express

Call Sprint to get your phone picked up, repaired or replaced, and returned to you in 2 to 3 business days.

What It Covers

Nextel phones that are active and on an account in good standing (no past-due balance)

Nextel phones that are demonstrating hardware or software failures

What It Doesn't Cover

Abuse or misuse, including cosmetic damage, and cracked or broken flips

Physical damage due to vandalism, fire, lightning, liquid, and acts of nature

Installed mobile phones, base phones, and Lingo model phones

Limited and special edition phones, such as the Bloomingdales, Phat Farm, and Bobby Jones models

How It Works

Lets you call Sprint to report a phone problem and arrange for pickup.

Repairs or replaces phone with the same or comparable model. Replacement may be new or refurbished.

Returns phone to you in 2 to 3 business days (excluding weekends and holidays). Some repairs may require additional processing time.

Cost

$55 per phone per incident, or included with the Equipment Service & Repair Program

How to Get It

Call Customer Care at 800-639-6111 or contact a Service & Repair Center.

This service is subject to all provisions listed in the Motorola Communications Products Limited Warranty, with the exception of the length of the warranty. Sprint reserves the right to modify or terminate this program at any time without notification. See program-specific reference materials, available at Service & Repair Centers, for a full disclosure of terms and conditions. Prices subject to change without notice.