Q:	Where is Wireless Local Number Portability (WLNP) available?
A:	WLNP is available in all markets in the United States. Back To Top >>
Q:	How will I know if I can bring my number to Sprint?
A:	Even though Wireless Local Number Portability (WLNP) has been available nationwide since May 24, 2004, there are other factors that determine whether or not a specific number can be transferred. Numbers must be in a current Nationwide Sprint Network or Nextel National Network coverage area. Toll-free and pager numbers are not eligible to be taken to or from the Nationwide Sprint Network or Nextel National Network. Fax numbers, however, can be brought to the Nextel National Network. WLNP may not be available from all telecommunications' companies. You can now check your number's eligibility. Back To Top >>
Q:	Will I be charged an early termination fee from Sprint if I switch from a Sprint PCS Vision or Power Vision phone to a Nexetel Direct Connect® PowerSource phone?
A:	No. Sprint will waive the early termination fee if you transfer your service from the Nationwide Sprint Network to the Nextel National Network. Back To Top >>
Q:	Do I need to deactivate my old service before I bring my old number to Sprint?
A:	No. Once the number has been approved for transfer, the old number and account will automatically be deactivated. Note: If you deactivate your account outside of the Wireless Local Number Portability (WLNP) process, your number will no longer be available to bring to Sprint. Back To Top >>
Q:	What information will I need in order to bring my number to Sprint?
A:	To expedite the transfer, we request that you have a current bill on hand from your existing carrier in order to provide us with your customer information, especially the following: Phone number Account number, Social Security number or Tax ID Billing name and address Account password (if applicable) Back To Top >>
Q:	I am currently a Sprint or Nextel subscriber. Can I bring my existing home, business or other wireless phone number to my Sprint or Nextel phone? Can I bring a number from a pre-paid carrier (or from Boost) to Sprint?
A:	Yes. You will be able to bring the new number and replace your existing Sprint or Nextel phone number or use it as your alternate/second line on your current phone. You can also bring phone numbers from all pre-paid carriers, including Boost, to Sprint if the carrier allows it. Pre-paid balances do not transfer from other carriers or from Boost. Back To Top >>
Q:	Can I bring my Boost Direct Connect number to the Nextel National Network?
A:	Yes, when you bring your regular Boost phone number, your Boost Direct Connect number will also be transferred. Back To Top >>
Q:	Can I bring my Nextel® Nationwide Direct Connect number to another carrier? And if I do, will I lose my Nextel Nationwide Direct Connect service?
A:	No, only cellular or traditional home or business telephone numbers can be brought to or from the Nextel National Network. However, Nextel Nationwide Direct Connect can be reactivated within 45 days of losing service. Should you need a phone for only Nextel Nationwide Direct Connect service, we can set up a number for that, too. Just call 1-800-SPRINT1 to do so. Back To Top >>
Q:	How will I know when the number I requested to bring to Sprint has been activated?
A:	You will know that your number is active on your Sprint phone when the phone from your former carrier is deactivated. The temporary phone number on your Sprint phone will be replaced by the phone number transferred from the other carrier. Simply turn your Sprint phone off and back on again to complete activation. You will also receive a text message on your Sprint phone letting you know the activation is complete. Back To Top >>
Q:	How will I know what my temporary Sprint phone number is?
A:	You can always locate your temporary phone number by looking under "My Info" on your Sprint phone. If you purchased your Sprint phone through 1-800-SPRINT1 or www.sprint.com, you will receive an email with your temporary phone number if you provided your email address at the time of purchase. If you purchased your Sprint phone from a Sprint representative, your temporary number can be found on the packing slip. Customers who purchase Sprint phones through Sprint retail stores will be told their temporary number before leaving the store. Back To Top >>
Q:	Will I be able to use voicemail while my request is in progress?
A:	We suggest that you wait to set up your voicemail mailbox until after the phone number you have brought to the Nextel National Network has been activated and your temporary number has been deactivated. If you set up your voicemail mail box prior to this, all messages and settings (including your greeting and password) will be lost when the number you have transferred becomes active. Back To Top >>
Q:	Will I be able to use text messaging while my request is in progress?
A:	During the activation, it is possible that text messages may not be properly routed to your Nextel phone. While interruptions of this nature are beyond our control, there is only a small chance of this happening. Back To Top >>
Q:	Can I dial emergency numbers, such as 911, while my request is in progress?
A:	Sprint is striving to ensure that 911 calls are minimally impacted by the WLNP process. However, while 911 calls can be made during the process—subject to the typical limitations of any wireless 911 call—the public safety dispatch center may not receive an accurate telephone number from your handset, should they need to call you back. Therefore, if you need to make an emergency call during the WLNP process, immediately inform the emergency operator of your exact location and your emergency. Back To Top >>
Q:	If the transfer takes more than one day, will I still be responsible for paying my current provider for services?
A:	Yes. You will be responsible for paying all applicable fees to your current provider until the WLNP process has been completed. Additionally, if you are subject to a subscriber agreement, you may be obligated to pay early termination fees to your current provider. Back To Top >>
Q:	I am moving out of the area. Can I take my Nextel phone number with me?
A:	If you are moving outside of the local geographic area, you will not be able to take your Nextel phone number with you and activate it as a local phone number. Back To Top >>
Q:	Can I keep my Boost handset when I bring my Boost numbers to Nextel?
A:	Yes, a Nextel SIM Card will let you keep your Boost handset when you bring your Boost numbers to Nextel. Additional charges may apply for the new SIM card only. Your Boost pre-paid balance will not transfer. Back To Top >>
Q:	Will my Boost pre-paid balance be transferred to my new Nextel account?
A:	No, pre-paid balances will not transfer when you bring your number to Nextel. This applies to Boost and all other pre-paid carriers. Back To Top >>
Q:	Which Boost handsets are compatible with Nextel's 128k SIM Card?
A:	When you bring your Boost numbers to Nextel you can also keep your Boost handset if it is a 3-Digit series phone such as the i860, i830, i760, and i215 for example. All 3-Digit series phones are compatible with Nextel's 128k SIM card and are GPS capable in compliance with wireless E911 regulatory guidelines. You will not be able to keep a 2-Digit series phone. For additional information about phone/SIM compatibility please visit www.Nextel.com/sim. Back To Top >>
Q:	Will my Boost phone (handset) support all Nextel products and services?
A:	Some Nextel products and services require specific phone features to work. These phone features may not be available in all Boost handsets. Products and services that may not be available or may not work on a Boost handset include: Second Line Service, Group Connect, Address Book on My Nextel, and 3-Way Calling. In addition, Boost handsets are not eligible for Sprint's Service and Repair program. Products and services may require a subscription, activation, or a fee in addition to the phone capabilities. Back To Top >>