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Q:
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How do I get wireless data support?
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| A:
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Get wireless data support by calling 800-639-6111. Our Customer Care representatives will provide you with the assistance you need, or get you to the group that is best suited to help you.Back To Top >>
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Q:
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Why does my BlackBerry only show Nxtl?
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| A:
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The unit is possibly in Phone-Only Mode. To remove Phone Only Mode, slect the Phone Icon and click the track wheel. Select Option and highlight Push to Talk. Scroll to Phone Only and click the track wheel to change the option.Back To Top >>
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Q:
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Does the BlackBerry unit automatically update its time when changing time zones?
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| A:
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No, to manualy change the time on BlackBerry units, select Option and Date and Time Zone.Back To Top >>
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Q:
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How can I remove all the saved information from my BlackBerry unit?
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| A:
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When using the 4.0 handheld software select Option > Security. In Security, click the track wheel and select Handheld Wipe. If the unit does not have the 4.0 handheld software, select Option > Security and enable the password on the unit. After enabling the password, select the Lock icon from the main menu to lock the unit. Once the unit has been locked, enter in the password incorrectly ten times. Note: To confirm handheld software type, slect Option > Applications.Back To Top >>
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Q:
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How can the Smart Keys be enabled on the BlackBerry unit?
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| A:
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Select the Phone Icon and click the trackwheel. Highlight and select General Options. Change the Dial from Home Screen Option to No.Back To Top >>
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Q:
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I have a new BlackBerry unit. How do I update my new information on the BlackBerry Internet Email Service?
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| A:
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After logging into the BlackBerry Internet Email Service, select the Profiles option. Select Change Handheld and enter in your unit's IMEI and PIN. Note: The PIN and IMEI can be found under Option > Status.Back To Top >>
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Q:
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Can the BlackBerry Internet Email Service auto-delete email?
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| A:
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Yes, from the home screen, select Auto > Aging > Rules.Back To Top >>
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Q:
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When sending messages using the BlackBerry Internet Email Service, can an auto-signature be used?
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| A:
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Yes, after login into the BlackBerry Internet Email Service, select Option.Back To Top >>
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Q:
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I am currently not receiving email when using the BlackBerry Internet Email Service. What should I do?
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| A:
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From the BlackBerry handset, select Option > Service Books. Hightlight and remove the BlackBerry Internet Email Service CMIME service book. After the service book has been removed, login to the BlackBerry Internet Email Service and select Profile. Then select Send Service Book.Back To Top >>
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Q:
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Can the Blackberry Browser only be used with the BlackBerry Internet Email Service?
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| A:
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No, the BlackBerry Internet Email Service is only available for customers using the Blackberry Enterprise Server.Back To Top >>
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Q:
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What is Enterprise Activation?
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| A:
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Enterprise Activation is an automatic synchronization feature used only by customers using the BlackBerry Enterprise Server.Back To Top >>
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Q:
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What does the error "Outlook is not your default mail client" mean?
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| A:
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When using Microsoft Outlook and the desktop manager, Outlook must be your default mail client. You can resolve this error on your own or contact Customer Care at 1-800-639-6111.Back To Top >>
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Q:
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What is a JVM error? How can it be resolved?
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| A:
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JVM errors are caused by the corruption of the Blackberry® handheld software. The following JVM errors can be resolved by running the Application Loader:
JVM Error 507
JVM Error 509
Back To Top >>
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Q:
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What is a MAPI profile?
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| A:
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Messaging Application Programming Interface (MAPI) and is a Microsoft Windows program interface for email and other messaging functions. The following error messages may be resolved by creating a MAPI profile:
Transaction error/decryption error
Unable to send or receive email
Verifying forwarding address
No MS Outlook folder seems to be configured
Back To Top >>
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