Q:	What kind of phone do I need if I want to download ring tones?
A:	The following Nextel phones are capable of downloading new ring tones: i90, i95cl, i205, i305, i315, i325, i530, i710, i730, i736, i830, and i860. Back To Top >>
Q:	How do I get additional ring tones for my phone?
A:	There are two ways to get additional ring tones. Purchase directly from your phone. From your phone's main menu, go to Downloads > Ring Tones. (For i90 and i95 phones, go to Net > Downloads & Services). This option requires you to have a Data Service Pack. View the catalog online at www.nextel.com/downloads where you can listen to a ring tone before you buy it. Back To Top >>
Q:	What can I do with additional ring tones?
A:	Ring tones let you personalize your phone's ringer. And with most of the 3-digit phones, you can assign different ring tones to specific callers in your address book, alerts, or voicemail. Back To Top >>
Q:	How do I assign a ringer to a specific contact?
A:	There are two ways to assign the ring tone. The first way is to go to Ring tones on the main menu, select a ring tone and click "Assign." You will then be redirected to another list where you can select "A Contact." When your list of contacts appears, you may assign the ring tone to a specific contact. The second way is to assign a ring tone by going to your contact list, selecting a contact and clicking "Edit." From there you will see a "Ring tones" field where you can scroll through the available ring tones. You must have a 64k SIM or higher to assign a ring tone to a specific contact. Back To Top >>
Q:	How much does a ring tone cost?
A:	Ring tones start $1.49 each. You can charge your purchase directly to your Sprint bill (if account is in your name) or to a credit card. And with the Nextel Wallet, your billing info is saved so you don't have to enter it again for future purchases. For more information on the Nextel Wallet, visit www.nextel.com/wallet. Back To Top >>
Q:	If I delete a ring tone that I purchased, do I have to pay for it again to download it?
A:	Yes. Ring tones are for your use as long as you have them on your phone. If you delete one from your phone, or upgrade your phone, you'll need to purchase it again. Back To Top >>
Q:	What formats of ring tones are available?
A:	Ring tones come in many formats. Those available for your phone type will display within the ring tone catalog on your phone. Formats include: Polyphonic (P) - Keyboard music that captures the tune/melody of the song Music (M) - A short snippet of the 'actual' song Voice (V) - Celebrity, comic and sexy voices Sound (S) - Sound effects Back To Top >>
Q:	How often are new ring tones added to the catalog?
A:	New ring tones are available in the catalog on a regular basis so check the catalog often. Back To Top >>
Q:	How long does it take to download a ring tone?
A:	Downloading is fast and usually takes a minute or two. Back To Top >>
Q:	How do I access the ring tones that I downloaded to my phone?
A:	For all phones (except i90 and i95), follow these instructions: Press the MENU key. Scroll to Ring Tones and press SELECT. Using the Navigation key, scroll through the listing of ring tones available until you reach the ring tone you want. To listen to the ring tone, press and hold the up volume key. To select that ring tone, press SELECT. Back To Top >>
Q:	How do I access the ring tones that I downloaded to an i90 or i95cl?
A:	If you have an i90 or an i95cl, follow these instructions: Press the MENU key. Scroll to Settings and press SELECT. With the Ring/Vibe option highlighted, press SELECT. From the Ring/Vibrate screen, scroll to Line 1 and press SELECT. From the Style/Type screen, with Style highlighted, press CHANGE. Using the Navigation key, scroll through the listing of ring tones available until you reach the ring tone you want. To listen to the ring tone, press and hold the up volume key. To select that ring tone, press SELECT. To exit this function, press END. Back To Top >>
Q:	How do I delete a ring tone from my phone?
A:	Follow these steps: Go to Ring tones on the main menu. Click on the ring tone you wish to delete and hit the menu key. Select delete. Back To Top >>
Q:	What kind of phone do I need if I want to download ring tones for my Nextel phone?
A:	Please visit the online catalog at www.nextel.com/downloads to view the list of supported Nextel phones and to learn how you can test the ring tone on your Nextel phone before purchasing. Back To Top >>
Q:	After I select 'buy' to purchase a ring tone, I receive a notification that states “Download Failed: Error 901.” What does this mean?
A:	This error message indicates that your Nextel phone is out of memory and thus incapable of completing the download. Please go to the ring tone section of your phone, delete unwanted ring tones and wallpapers, and then return to your "pending downloads" menu (Net > Downloads & Services > Ring Tones > Pending Downloads) and re-load the item. Back To Top >>
Q:	What is the Nextel Wallet User Agreement?
A:	The first time you download a digital item (a ring tone, wallpaper, or Java game/application), you will be prompted to review and accept the Nextel Wallet User Agreement to add secure purchasing capability to your Nextel account. This will establish your Nextel Wallet for premium content purchase from the Nextel phone. Subscribers who receive a monthly invoice can have Nextel Wallet purchases billed directly to their Sprint invoice. Customers who are not eligible for direct invoice billing, or those who prefer to pay by credit card, will be asked to submit a valid credit card number to be billed for premium content purchases. Your Nextel Wallet securely saves your purchase preferences, so you will not need to enter your credit card information again. For additional information and full terms and conditions, please visit www.nextel.com/wallet. Back To Top >>
Q:	Why am I being asked for a credit card?
A:	Not all customers are eligible to pay for their digital media charges via their wireless phone bill. The most common reason you are required to pay by credit card is that a third party (for example, your employer) is responsible for paying your core voice and data services. Another reason might be past delinquency on your account. If you think you should have the authority to buy via your invoice but do not, contact Customer Care at 800-639-6111. Back To Top >>
Q:	Is my credit card information secure?
A:	Yes. Your credit card data is transmitted securely across our wireless data network in an encrypted format and is not accessible to any third parties once you are registered. Your credit card information is also not stored on your phone. When you close your Nextel Wallet account, all credit card information is promptly and completely deleted. Back To Top >>
Q:	How do I request a refund for my download?
A:	If you believe you were charged in error for your service, click on the Manage tab on www.sprint.com and log into MyNextel. Select "Manage your Wireless Purchases with Nextel Wallet" to find a complete history of your purchases. For detailed information about a purchase, select "View Details," where you can also request that a charge be refunded. We will review your request and respond as quickly as possible. Note: To access this function your handset must be registered to your MyNextel member name. Back To Top >>