Q:	What is Group Direct Connect?
A:	Group Direct Connect service gives you the ability to instantly and simultaneously connect with up to 20 other Group Direct Connect capable users nationwide — anywhere on the Nextel National Network. Back To Top >>
Q:	What is the difference between Group Direct Connect and Talkgroup Direct Connect services?
A:	Group Direct Connect service allows you to: Instantly connect with up to 20 other Group Direct Connect capable users anywhere on the Nextel National Network Identify who is on the call, who is speaking, and who is not on the call Set up and manage groups directly from the handset Talkgroup service allows you to: Instantly connect with up to 100 other Nextel phone users who are on the same fleet or Direct Connect network within the same home market Receive or initiate calls only within the Talkgroup participants' Nextel® Local Direct Connect market Make and receive a Talkgroup call with any Nextel phone Your Account Administrator can set up and manage Talkgroup groups by contacting Talkgroup Management (available through your MyNextel account) or by calling Customer Care at 800-639-6111. Back To Top >>
Q:	How do I sign up for Group Direct Connect service?
A:	Group Direct Connect is automatically enabled on any Group Direct Connect capable handset on a pay-as-you-go basis. In order to use the Group Direct Connect service, you will need the following: Group Direct Connect capable handset with the 128K SIM labeled “600 Contacts & 25 Groups” Rate plan with Nextel® Local Direct Connect service To find if your handset is Group Direct Connect capable, please see check the Direct Connect features for your phone. Back To Top >>
Q:	Will I be able to tell which group members are on the call?
A:	While on an active Group Direct Connect call, press the Option key under Details. Icons will be displayed next to the participant's alias as displayed in the Contact list on your phone or their Nexetel Direct Connect number. The icons will represent: Talker - person who is talking at the time. The alias next to this icon will change as the person who is speaking changes. Active - participant who is listening. Opted out - participant(s) who chose not to participate by pressing the smart key or home key. Unavailable - user whose phone is turned off, on a cellular call, in a data session/application or outside of the Nextel National Network. Unknown - Nexetel Direct Connect number is not recognized. Back To Top >>
Q:	Do I need a different number to receive or place a Group Direct Connect call?
A:	Your Nexetel Direct Connect number works for all your Nextel Direct Connect, Nextel® InterDirect Connect®, Nextel® Nationwide Direct Connect, Group Connect®, and Talkgroup Direct Connect calls. Back To Top >>
Q:	Where can I use Group Direct Connect service?
A:	You can make or receive Group Direct Connect calls anywhere, nationwide on the Nextel National Network. At this time, Group Direct Connect service does not offer international calling capability. Back To Top >>
Q:	Who can use Group Direct Connect service to contact me?
A:	Anyone with a Group Direct Connect capable phone who is located on the Nextel National Network. Back To Top >>
Q:	How am I charged for Group Direct Connect service?
A:	The initiator of a Group Direct Connect Call will be billed for the total length of the call multiplied by the numbers of participants on the call. Additionally, the Group Direct Connect usage will be deducted from the initiator's Nextel® Local Direct Connect® minutes included in their rate plan. To calculate how many minutes you would be billed for a Group Direct Connect call that you initiate, multiply the number of active people on the call (including yourself) by the total length of the call. For example: Total length of Group Direct Connect call = 2 minutes Total number of people on call = 6 people 6 people x 2 minutes = 12 minutes billed to call initiator The initiator of a Group Direct Connect call will only be billed for group participants that are on the call. Back To Top >>
Q:	Do the Group Direct Connect calls that I make count toward my Nextel® Local Direct Connect minutes?
A:	Group Direct Connect usage will deduct from the Nextel® Local Direct Connect minutes available with your rate plan. If your rate plan does not have unlimited Nextel® Local Direct Connect minutes and you plan to use Group Direct Connect frequently, you should upgrade to a rate plan that does. Back To Top >>
Q:	If other users contact me using Direct Connect®, does it count toward my minutes?
A:	No. The person who initiates the call is billed for the minutes and (if applicable) the pay-as-you-go charge. Back To Top >>
Q:	How do I make a Group Direct Connect call?
A:	To set up and place a Group Direct Connect call, use following steps from a Group Direct Connect capable phone: From Contact, scroll to [New Group] and select ok. Select [Add Member] to add members from your Contacts or Recent Calls. --or-- Select [Add Number] to enter a Nexetel Direct Connect number. Save the group and press the Nexetel Direct Connect button. For step-by-step instructions for your phone, you can also refer to your handset's user guide. Back To Top >>
Q:	Do Call Alerts work with Group Direct Connect service?
A:	No. You can send and receive Call Alerts when using Nextel® Nationwide Direct Connect or Nextel® InterDirect Connect® service, but not while using the Group Connect® service. Back To Top >>
Q:	I purchased a Group Direct Connect capable phone and inserted my old SIM card, but Group Direct Connect is not available. What is wrong?
A:	You will need to use the SIM card (labeled with “600 Contacts & 25 Groups”) that came with your handset. Back To Top >>
Q:	Why can I create a group with any Nexetel Direct Connect® number in my Contacts, but they cannot receive my Group Direct Connect call?
A:	In order to use Group Direct Connect, both the originator of the call and participants must have a Group Direct Connect capable handset. Back To Top >>
Q:	Can I opt out of a Direct Connect® call?
A:	Yes. Simply press the smart key or home key. Back To Top >>
Q:	Can I rejoin a Group Direct Connect call?
A:	Yes. From the time you left the call, you have approximately one minute to rejoin the group provided the group is still active. Simply, select the group from recent calls and press the Nexetel Direct Connect button. You will be brought back into the call. Back To Top >>
Q:	How do I view who is on the Group Direct Connect call?
A:	During a Group Direct Connect call, press Details and more information will be displayed about each participant's status. Back To Top >>
Q:	How can I use Group Direct Connect discreetly?
A:	As with all the Nexetel Direct Connect services, you can switch off the speakerphone for private conversations. You can also use an ear piece with this service. Back To Top >>
Q:	Can I upgrade a Nextel phone to make it Group Direct Connect capable?
A:	Phones that are not Group Direct Connect capable cannot be upgraded to use the service. Back To Top >>