FAQs: BlackBerry 6510 and BlackBerry 7510

Q:	What do I need to access my email with my Nextel handheld?
A:	You need an email service plan. For maximum flexibility, add an email solution like BlackBerry Enterprise Server or BlackBerry Internet Email Service. Back To Top >>
Q:	Do I get real-time access to email with my Nextel handheld?
A:	BlackBerry Enterprise Server gives you real-time access to email on your handheld. BlackBerry Internet Email Service requests email from your ISP at regular intervals, so you might experience a slight delay. Back To Top >>
Q:	Can I access my personal email account with my Nextel handheld?
A:	If your ISP supports POP3 or IMAP4 email, then you can use BlackBerry Internet Email Service to access your email account. Check with your ISP for more information. Back To Top >>
Q:	Can I access the Internet on my Nextel handheld?
A:	Yes. You can access any Web site that has been optimized for access on a mobile handheld, also known as Wireless Access Protocol (WAP)-enabled. Back To Top >>
Q:	How do I synchronize my Nextel handheld with my PC?
A:	Use BlackBerry Desktop Manager to synchronize your handheld. Here's how: Connect your handheld to your PC using the provided USB cable. Open the BlackBerry Desktop Manager application. If the application does not begin synchronization automatically, click Intellisync. Click Synchronize Now. Back To Top >>
Q:	Do Nextel handhelds offer voice and Nextel® Walkie-Talkie capabilities like Nextel phones?
A:	Yes. Nextel handhelds combine the convenience of voice and Nextel® Walkie-Talkie service with access to your email - all in one! Back To Top >>
Q:	Can I access my contacts from my Nextel handheld?
A:	Yes. You can access contact information from Microsoft® Outlook, IBM Lotus Notes®, Palm Desktop, and many other organizer packages. You can also modify your contacts on your Nextel handheld and synchronize the changes when you return to your PC. Back To Top >>
Q:	Can I move the contacts stored on my phone to my Nextel handheld?
A:	Yes. Enter the contact information stored on your phone in your organizer software, such as Microsoft® Outlook, IBM Lotus Notes® or Palm Desktop. During the next synchronization, the new contact information automatically transfer to your Nextel handheld. Back To Top >>
Q:	Do I need to use a headset to talk on my Nextel handheld?
A:	No, you do not need a headset. You can speak directly into your Nextel handheld. With the BlackBerry 7510®, you can also use the speakerphone. Back To Top >>
Q:	Can I use email while traveling on an airplane?
A:	Yes. If you turn off the wireless function of your Nextel handheld, you can compose emails while traveling. You can then send your messages once you land and turn on the wireless function. Back To Top >>
Q:	Can I download Java™ applications to my handheld?
A:	Yes, as long as they are specifically written for the BlackBerry handheld. To run network-aware Java™ applications, you must have BlackBerry Enterprise Server (BES) v3.6 or greater for Exchange. The BlackBerry 7510™ also supports MIDI ring tones. Back To Top >>
Q:	Do Nextel handhelds provide a secure solution for my email?
A:	Yes, if you use BlackBerry Enterprise Server. It protects your email through Triple DES security from end-to-end. Back To Top >>
Q:	If I purchase a BlackBerry 7510™, can I keep my current phone number and Nextel® Walkie-Talkie number?
A:	Yes. One of the great advantages of Nextel handhelds is you can keep both your Nextel phone number and your current Nextel® Walkie-Talkie number. If you recently purchased a BlackBerry 7510™, contact Customer Care for help transferring your phone number. Back To Top >>
Q:	Can I view and send attachments in email with my Nextel handheld?
A:	If you have the BlackBerry 6510™, you'll need 3.6 handheld software along with either Blackberry Enterprise Server 3.6 and BlackBerry Internet Email Service 1.7 software. You can view these types of attachments: PDF, XLS, DOC, TXT, PPT, and WPD. If you have the BlackBerry 7510™, you need BlackBerry Enterprise Server v3.6 or higher for Exchange, or v2.2 or higher for Lotus Notes. You can view attachments in color and forward attachments that are included in an email. You can view these types of attachments: PDF, XLS, DOC, TXT, PPT, WPD, and ZIP. Back To Top >>
Q:	Can I protect my Nextel handheld so other people can't read my messages?
A:	Yes. Here's how to set up password protection: On the Home screen, click the Options icon to open the Options screen. Click Security to open the Security screen. In the Password field, press SPACE to enable the password. In the Security Timeout field, press SPACE to scroll through the timeout settings until you locate the one you want to use. Click the trackwheel to view the menu and select Save. At the prompt, enter a password that's at least 4 characters long. Enter the password a second time to verify it and click the trackwheel. Back To Top >>
Q:	Can I add speed dial entries for my contacts in my address book?
A:	Yes. You can add speed dial entries from the recent calls list. Here's how: Select the Phone application. Scroll to the contact you want to add and press the trackwheel for the menu. Select Add Speed Dial. Under Add Speed Dial, select OK. Scroll to the letter you want to associate with this contact. Press the trackwheel when finished. Back To Top >>
Q:	Does my laptop have to be connected to the network to receive new emails?
A:	Only the BlackBerry Redirector solution requires you to keep your computer connected to the network to receive new email. Back To Top >>
Q:	Do the Nextel handhelds have text-messaging capability?
A:	Yes. You can use your Nextel handheld to send BlackBerry PIN-to-PIN messages and to receive SMS messages. You also receive text messages but as SMS messages. At this time, you cannot reply to text messages. However, you can send messages to Nextel Text Messaging customers by emailing them at ##########@messaging.nextel.com (########## represents their phone number). Back To Top >>
Q:	Can I delete messages from my PC inbox when I delete them from my BlackBerry?
A:	Yes. Here's how: On the Home screen, click the Messages icon. Click the trackwheel to view the menu and select Options. Scroll to the Delete On field. Press SPACE to scroll through the available settings. Select Desktop & Handheld. Click the trackwheel and click Save. Back To Top >>
Q:	What is a service book?
A:	A service book defines which email integration solutions you are using. It ensures the handheld, infrastructure, and BlackBerry Enterprise Server or BlackBerry Internet Email Service can locate each other for email communication. You can have more than one email service book on your handheld at a time. Back To Top >>