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Direct Connect® Error MessagesCheck out possible messages and advice on how to use your Direct Connect feature.
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Not sure why you're getting a particular error message when using the Nextel Direct Connect® service? Here's a list of possible messages and troubleshooting advice. If you need further assistance, see your Account Administrator or contact Customer Care online.
Error Message
Please try again
Service Restricted
or
Restricted
Target Not Available
User Busy in Data
User Busy in Private
User Not Authorized
User Not Available
What Could Be Causing It
Your contact is out of coverage.
Your rate plan does not include Nextel Direct Connect service.
You recently added Unlimited Nextel Direct Connect service to your plan and need to reactivate with the network.
Your phone does not support Unlimited Nextel Direct Connect service.
Your contact is using Wireless Data Services
Your contact is on another Direct Connect call.
Your contact does not have Nextel Direct Connect service or the phone does not support it.
Your contact is on a call.
What To Do
Wait a few minutes and try again.
Contact Customer Care online to add Nextel Direct Connect minutes to your service.
Confirm you have Unlimited Nextel Direct Connect service by checking with your Account Administrator or by contacting Customer Care online.
Turn your phone off and on.
Upgrade to a new phone.
Wait a few minutes and try again.
Encourage your contact to either add Nextel Direct Connect service or upgrade, so he or she can start enjoying all the benefits of Nextel Direct Connect service.
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