Your Account PIN and security question answer

To enhance account protection, Sprint requires you to secure your account with a 6- to 10-digit personal identification number (PIN).

You'll need your PIN or the answer to your security question to access your account when calling us or visiting a Sprint retail store. This will better ensure that no one else can access your account without your authorization.

You'll also need your PIN the first time you register your account online at Sprint.com - although you won't need it to sign on to your account once you've registered. Instead, you will use your Sprint.com username and password.

You can easily view and modify your PIN by signing on to sprint.com and going to Settings and Passwords.

If you forget your PIN, you can retrieve it in several ways:

When you establish your PIN, you must select a security question and provide your own answer to it. If you forget your PIN, you can answer your security question to retrieve it.

You can have your PIN or a PIN retrieval code sent to you via email, text message or regular mail. These preferences can be established in the Settings and Passwords area of sprint.com, or by contacting Sprint Customer Care.

Remember to keep your PIN private. If you feel someone has gained access to your PIN without your authorization, change it immediately.